Contact
Talk to a person.
One mailbox, read by the people who cook your food.
hello@indys.uk reaches us for anything: an order, a delivery, an allergy question, a complaint.
A delivery that has not turned up
Deliveries run between 19:00 and 22:00. If it is past that and your bag has not arrived, email us and we will find out where the driver is. If we miss the window entirely and the food does not reach you that evening, we will not charge you for that delivery.
Something wrong with the food
Tell us within 24 hours, at the same address. A photograph helps. If a meal is missing, damaged, spoiled or not what you ordered, we will refund that meal or replace it on your next delivery, whichever you prefer. This sits on top of your rights under the Consumer Rights Act 2015, which nothing on this site takes away.
Changing an order
You do it yourself in your account, up to 36 hours before a delivery. Calorie level, number of meals, delivery days, safe place, allergens: all of it. Email us if you would rather we did it for you.
Who you are buying from
| Trading name | Indy's |
|---|---|
| Company | Lalitha Traders Ltd |
| Registered in | England and Wales |
| Company number | 16334998 |
| Registered office | On the public record at Companies House, under that company number. |
| Kitchen | Our own kitchen in Bath. We cook everything ourselves and deliver it ourselves. |
If we get it wrong
Tell us first and we will try to fix it. If you are still unhappy with how we handled a complaint, Citizens Advice gives free consumer advice at citizensadvice.org.uk.